1z0-993 Exam PDF - Valid and updated 1z0-993 Dumps | Dumps4Download

Demo Questions:

QUESTION: 1

Identify two correct options about Application Composer, as the primary web-based tool
within Engagement Cloud used to modify standard and custom objects.

A. It allows edits to Dashboard pages.
B. It requires proper permissions to use the tool and additional permissions to edit the
desired object.
C. It includes a preview option for all standard and custom object pages.
D. It requires the use of a sandbox to modify the fields associated with standard and
custom objects.

Answer: D 

QUESTION: 2

What four actions do the as-delivered Service Request components included in a Digital
Customer Service (DCS) application enable a DCS user to do?

A. Add a message to a Service Request.
B. Create a Service Request.
C. Chat with an Agent about a Service Request.
D. View and edit attachments to a Service Request.
E. Delete a Service Request.

Answer: B, C, D, E

QUESTION: 3

You have been asked to manage the availability of Knowledge articles. The requirement
is that agents, internal users, and external users should all have a way of accessing the
articles. Which three options achieve your customer's requirement?

A. Make them available internally to agents as part of the Service Request Knowledge
Panel.
B. Make them available to external users by giving them access to the internal “My
Knowledge”
C. Make them available to employees and agents via My Knowledge.
D. Make them available for users with the "Knowledge Analyst" and "Knowledge
Manager" roles only.
E. Make them available externally to customers via Digital Customer Service (DCS).

Answer: C, D, E 

QUESTION: 4

Which six Digital Service (DCS) parts can be modified using Visual Builder Cloud
Service (VBCS)?

A. UI components
B. Themes
C. Object triggers
D. Business objects
E. Languages
F. Pages
G. Object workflows
H. Templates

Answer: B, C, D, F, G, H

QUESTION: 5

You are creating or editing a SmartText entry. Which four options can you insert into
the entry? 

A. Other SmartText entries a
B. Text
C. Images
D. Tables
E. URLs
F. Variables


Answer: A, B,.D,.F 

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